Guide :Home Security : Fireproof Safe

Green proceed light goes on but door does not depress lock

I have a combination/key Sentry safe. I opened it and when I went to close it, the door handle was up and would not depress the lock. So, with the door open and the key turned to the right and pulled out, I entered the code and got the green proceed light. I tried to open the door handle but it would not work. Does anyone have any advice? Thanks!

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